Front Desk & Customer Service Training

A front desk clerk represents the first point of contact with the clients of the organization. They perform essential duties including answering phone calls, greeting and providing the first hand support to clients, as well as working collaboratively with management, financial service, insurance, and compliance team members and providing assistance and customer service to visitors as well as internal employees to meet client requests (internal and external) deliverables and deadlines.

This two-days course and workshop is designed not only for the Front Desk Officer but also, is vital for the support  team of all departments. This course covers effective communications and customer service skills that can help power organization-wide  success.

This proposal details out the training content and a tentative program for the training. Upon approval, an  introductory sessionwill be organized and accompanied by a Capacity Needs Assessment, which will provide  an in-depth understanding of the needs of the client, and where necessary, the content will be changed.

Our overall approach is based on helping people develop the hands on confidence, skill and agility to be effective in  Communications and have stronger Customer Service Orientation and task management, rather than teaching a range of tools and activities for them to use (which can  be found in abundance on line and in books). 

It emphasizes practice and feedback as learning methods, and we  take a parallel process to learning –there is content to be worked with, the People and Partners facilitators to observe and challenge, and the group itself as a case study. We find that this equips people far better for the  challenges of the role.