INTERNATIONAL APPLICATION SPECIALIST

SPECIFIC RESPONSIBILITIES

• Responsible to acquire all information regarding new product specifications or modifications and upgrading information of existing products.

• Strengthen knowledge of client's products so that these can be translated and explained clearly to colleagues and customers to enhance their knowledge of the products.

• Conduct end – user and distributor application trainings on client's instruments in the region whilst adhering to all standard operating procedures for trainings in the company

• Support development and implementation of training programs (workshops and conferences) for customers.

• Review and update knowledge of Applications Specialists of distributors through webinars including direct Support

• Proactively support distributor Sales/Marketing activities to promote client's business in WCA region.

• Handle product related complaints as well as other clinical applications issues on instruments and advice potential improvements.

• Provide excellent assistance for troubleshooting purposes both online and on-site.

• Use of Minerva or Support App to manage all customer/distributor complaints

• Prepare a report to supervisor after every business trip indicating the activities done, recommended action/s, person/s responsible and other important information which management ought to know

• Management of company's assets and expenses within company guidelines.

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QUALIFICATIONS AND EXPERIENCES:

• BSc in Medical laboratory Scientist / Medical Sciences

• Minimum 3 to 5 years’ experience in Hospital and Laboratory IVD equipment.

• Advanced knowledge in urinalysis and/or microbiology

• Fluent in written and oral English, Knowledge of the French language is an advantage

• Excellent analytical and troubleshooting skills with ability to communicate complex scientific/clinical content

• Willingness to travel within the WCA region