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Job Description

JD - International Application Specialist 07.22: Careers


To provide application training, support, and troubleshooting to existing and potential users of products, and to distributor channels in the West and Central African Region. Provide installation or on-site support to the company's affiliates and distributors. Lead and support product tests and evaluations, develop and conduct product and application training with varying levels of knowledge.

July 12, 2022


  • Responsible to acquire all information regarding new product specifications or modifications and upgrading information of existing products.

  • Strengthen knowledge of client's products so that these can be translated and explained clearly to colleagues and customers to enhance their knowledge of the products.

  • Conduct end – user and distributor application trainings on client's instruments in the region whilst adhering to all standard operating procedures for trainings in the company

  • Support development and implementation of training programs (workshops and conferences) for customers.

  • Review and update knowledge of Applications Specialists of distributors through webinars including direct Support

  • Proactively support distributor Sales/Marketing activities to promote client's business in WCA region.

  • Handle product related complaints as well as other clinical applications issues on instruments and advice potential improvements.

  • Provide excellent assistance for troubleshooting purposes both online and on-site.

  • Use of Minerva or Support App to manage all customer/distributor complaints

  • Prepare a report to supervisor after every business trip indicating the activities done, recommended action/s, person/s responsible and other important information which management ought to know

  • Management of company's assets and expenses within company guidelines.


  • BSc in Medical laboratory Scientist / Medical Sciences

  • Minimum 3 to 5 years’ experience in Hospital and Laboratory IVD equipment.

  • Advanced knowledge in urinalysis and/or microbiology

  • Fluent in written and oral English, Knowledge of the French language is an advantage

  • Excellent analytical and troubleshooting skills with ability to communicate complex scientific/clinical content

  • Willingness to travel within the WCA region

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